Complaint Procedure
In the event that you have any reasonable cause, which we hope will not be the case, to complain about the service offered by the Firm, if you are dissatisfied with the services provided by this firm, you should, in the first instance, confirm such dissatisfaction in writing or on the telephone to the person dealing with the matter.
Making a complaint will not affect how we handle your case. If you think the matter of your dissatisfaction has not been resolved then kindly drop an email to the Principal of Solidum Solicitor Mr. Paulinus Puvindran Masilamany on info@solidumsolicitors.co.uk by email.
Kindly quote your case in detail, your reference number and the name of the staff member along with the records of your first complaint made directly to the staff member in concern. We have eight weeks to consider your complaint.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority
If we have not resolved it within this time you may complain to the Legal Ombudsman. If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). If you would like more information about the Legal Ombudsman, please contact them.
Contact details:
Legal Ombudsman,
PO Box 6806,
Wolverhampton,
WV1 9WJ
Call: 0300 555 0333 between 9am to 5pm
Email: enquiries@legalombudsman.org.uk
Visit: www.legalombudsman.org.uk
